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Terms & Conditions

Welcome to our bswoverseas.com. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern BSW Overseas Pvt. Ltd. relationship with you in relation to the website. The term 'BSW Overseas Pvt. Ltd' or 'us' or 'we' refers to the owner of the website whose registered office is, Manjari Kolwadi Road, Haveli, Haveli Murkutewasti, Kolwadi, Pune, Maharashtra, 412110

The use of this website is subject to the following terms of use:

1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

4. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

5. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

6. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

7. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

8. You may not create a link to this website from another website or document without BSW Overseas Pvt. Ltd's prior written consent.

9. Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

Merchant Liability: "We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time"

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Privacy Policy

We, BSW Overseas Pvt. Ltd, are registered & headquartered Manjari Kolwadi Road, Haveli, Haveli Murkutewasti, Kolwadi, Pune, Maharashtra, 412110. We, BSW Overseas Pvt. Ltd, value your trust & respect your privacy. This Privacy Policy provides you with details about the manner in which your data is collected, stored & used by us. You are advised to read this Privacy Policy carefully. By downloading and using the BSW Overseas Pvt. Ltd application/website site you expressly give us consent to use & disclose your personal information in accordance with this Privacy Policy. If you do not agree to the terms of the policy, please do not use or access BSW Overseas Pvt. Ltd.

Note: Our privacy policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically. This Privacy Policy shall apply uniformly to BSW Overseas Pvt. Ltd applications, desktop website & mobile site.

General

We will not sell, share or rent your personal information to any 3rd party or use your email address/mobile number for unsolicited emails and/or SMS. Any emails and/or SMS sent by BSW Overseas Pvt. Ltd will only be in connection with the provision of agreed services & products and this Privacy Policy.

Periodically, we may reveal general statistical information about BSW Overseas Pvt. Ltd & its users, such as number of visitors, number and type of goods and services purchased, etc.

We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.

Personal Information

Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email ID, credit card number, cardholder name, card expiration date, information about your mobile phone, DTH service, data card, electricity connection, Smart Tags and any details that may have been voluntarily provide by the user in connection with availing any of the services on BSW Overseas Pvt. Ltd.

When you browse through BSW Overseas Pvt. Ltd, we may collect information regarding the mobile/tab device details, domain and host from which you access the internet, the Internet Protocol [IP] address of the computer or Internet service provider [ISP] you are using, and anonymous site statistical data.

Use of Personal Information

We use personal information to provide you with services & products you explicitly requested for, to resolve disputes, troubleshoot concerns, help promote safe services, collect money, measure consumer interest in our services, inform you about offers, products, services, updates, customize your experience, detect & protect us against error, fraud and other criminal activity, enforce our terms and conditions, etc. We also use your contact information to send you offers based on your previous orders and interests.

Location Information

In order to provide certain services, we may require access to location information, phonebook and Email address, including precise geolocation information collected from your device. If you do not consent to the collection of this information, certain services will not function properly and you will not be able to use those services.

Children's Privacy

These Services do not address anyone under the age of 17. I do not knowingly collect personally identifiable information from children under 17 years of age. In the case I discover that a child under 17 has provided me with personal information, I immediately delete this from our servers.

Data Retention Period

Data Retention Period: 1 month

Security

BSW Overseas Pvt. Ltd has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server.

Contact Information

Helpline - 8468943055 / 8308220551
E-Mail Us - info@bswoverseas.com

BSW Overseas Pvt. Ltd.
Near Manjari Kolwadi Road, Haveli, Haveli Murkutewasti, Kolwadi, Pune, Maharashtra, 412110

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Refund Policy

This Cancellation & Refund Policy applies to your use of the BBPS services offered by BSW Overseas Pvt Ltd. This Policy outlines the conditions under which you may request a cancellation and receive a refund for recharge and utility bill payments made through our platform.

1. Recharge

1.1 General: Due to the real-time nature of recharge transactions, once a recharge is successful, cancellations and refunds are generally not possible.

1.2 Exceptions: We may consider a refund in the following situations:

1.2.1 Incorrect recharge: If you enter an incorrect mobile number, DTH account number, or data card number during recharge, and the recharge is processed, please contact us immediately. We will investigate the issue and try our best to facilitate a refund, but success may depend on the relevant service provider's policies.

1.2.2 Technical failure: If you are charged for a recharge but the recharge is not delivered due to a technical glitch on our platform, we will initiate a full refund within 7 business days.

2. Utility Bill Payments

General: Once a bill payment is completed, it cannot be canceled or refunded. This applies to all utility bill payments, including electricity, water, gas, landline, broadband, cable TV, and municipal taxes.

Exceptions: If the payment is successful on our platform but not reflected by the biller after 1-2 business days, we will investigate the issue. If the issue is on our end, we will initiate a full refund within 7 business days.

3. Requesting a Refund

To request a refund for a recharge or a failed bill payment on our platform, please contact us within 2-3 business working days of the transaction. You can contact us by:

• Email: info@bswoverseas.com
• Phone: 8468943055 / 8308220551

When contacting us, please provide the following information:

• Transaction ID or reference number
• Mobile number/DTH account number/Bill account number (as applicable)
• Amount paid
• A brief explanation of the issue

4. Processing Time

We will review your refund request and respond to you within 3 business days.

If your refund request is approved, the refund will be processed within 7 business days to the original payment method used for the transaction.

5. Important Notes

We reserve the right to modify this Policy at any time without prior notice.

This Policy is governed by and construed in accordance with the laws of India.

Contact Us

If you have any questions about this Policy, please contact us at:

BSW Overseas Pvt. Ltd.
Email: info@bswoverseas.com
Phone: 8468943055 / 8308220551